Returns & Exchanges
At Taza Chocolate, we take pride in our stone-ground organic chocolate and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer replacements or store credit for items that arrive damaged or do not meet our quality standards.
Contact Support
Email our customer service team within 14 days of receiving your order, including your order number and a brief explanation of the issue.
Provide Documentation
Please attach clear photos of the damaged product and the shipping packaging so we can better assist you and improve our shipping processes.
Internal Review
Our quality assurance team will review your request within 2-3 business days to determine if a replacement or credit is the best solution for your case.
Resolution
Once approved, we will ship a replacement order at no cost to you or issue a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing